Very popular restaurant, very nice food, owner and staff all very helpful.
RAW chicken in my wife's Shashlick!Living in Rayleigh, for 20+ years we have dined in Saffron more times than I can remember. Sometimes twice a week! Unfortunately getting older and with life commitments our visits became fewer and fewer until we had all but stopped, preferring a simple take-away instead. Then last year we gave it a try. We had heard there had been quite a change in staff since our "regular" days but wouldn't let that put us off so we went along. We had a nice meal and evening, slightly "matter-of-fact" service but pleasant, so went again a few more times (maybe 2 or 3 more).We were then invited by another couple to go with them for a meal, last weekend.At first the meal was like any other with the similar, formal, unremarkable service but fine. Until we were all appalled to see my wife cut into, what looked like, cooked chicken when she gasped and we could all see the COMPLETELY RAW chicken.We immediately informed the waiter, it was "swiftly" removed from the table and she was offered a replacement - which she definitively declined. A few moments later the manager apologised and offered her another dish, again she declined - her appetite understandably lost now - but I must stress we never complained/made a fuss, just calmly informed them of the issue. Finally a waiter returned and said they would "remove her main from our bill".Wasn't that "big" of them to remove a dangerously inedible dish from our bill!!At no point was my wife offered any of her - now unfinished - rice, naan, potatoes to be removed from the bill, nor EVEN a complimentary drink offered to her.I was so upset with the experience and bringing two guests to the restaurant for the first time. We cannot find it in our hearts to return. Shame.
Booked this restaurant as i lived in Rayleigh many years ago and regularly visited on a Saturday night. Memories of a good night with good food and pleasant staff closely watched by their very friendly and particular Manager. I now live about 12 miles from the town, booked a table on line with a confirmation Saying that i was booked in.Drove through torrential rain and ran from the car park around the corner as the don't have their own, to be told there isn't a table for us as they are fully booked. When i told them i have booked on line, they told me that The online booking never works and don't come through. WHY DO YOU HAVE A WEB SITE WITH ONLINE BOOKING THEN!? We were Very disappointed to say the least(and soaked) I will not be visiting this restaurant again.
After being told how amazing saffron was I questioned what am I missing? Arrived at 7:30 left at 9:30 due to poor service being slow and clearly not caring to ask how the food was! 1.95 for a can of coke?????? I just watched the guy pour it out the can! Cold food with no flavour.... I would happily travel to the beekash hands down where customer service is at its best and great flavour!! Such a shame it didnt live up to what Ive heard from others....
Been here a few times as convenient and normally sound. Sadly tonight we both got totally the wrong food. Meat not prawn, wrong curry etc. So be careful what you eat.Mistakes happen so the test is how the restaurant responds. Despite having the wrong food we just got the offer of a modest discount and a half hearted apology. Owner not very apologetic to say the least in his manner. Shame but be warned.
Saffron Tandoori is a UK Meal Takeaway based in Rayleigh, East of England. Saffron Tandoori is located at 32 Eastwood Rd, Rayleigh SS6 7JQ, UK.
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